Clear terms. Fair policies.

1. Who we are

These Terms and Conditions are an agreement between you and Vibez Group ("we", "us"). They apply to all Vibez Group websites, apps and services, including #VIBEZ, #VIBEZ-PASS, HostStrum and WorkStrum. You can reach us at hello@vibez-group.com.

2. Payments

Payments are processed securely by our payment provider, Payfast. We never see or store your full card details. Prices are shown clearly before you pay, including any applicable taxes. There are no hidden fees.

3. Delivery

All our products are digital. There are no physical goods and nothing is shipped. Access is activated electronically right after your payment is confirmed.

If your access has not been activated within 24 hours of payment, email hello@vibez-group.com with your account email and payment reference and we will activate it or refund you in full.

4. Digital content and services

Each product page describes what the service does. Our services require a compatible device, an up-to-date browser or operating system and an internet connection. Some products (such as #VIBEZ) need location access, and partner perks depend on participating venues being available in your area. Services may occasionally be unavailable for maintenance or updates; we aim to keep this to a minimum and give notice where we can.

5. Fair terms and changes

We write these terms in plain language. If we need to change them, we will give you reasonable notice before the change takes effect. If you do not agree to a change, you may cancel your subscription before it takes effect and receive a proportional refund for any unused paid period.

6. Acceptable use and your content

You agree not to misuse our services: no illegal activity, harassment, impersonation, fraud, spam, attempts to break security, or content that infringes the rights of others.

You keep ownership of content you post. You grant us a non-exclusive, worldwide, royalty-free licence to host, store and display that content only as needed to operate and provide the services. This licence ends when you delete the content or your account, except where retention is required by law. We may remove content or suspend accounts that break these terms.

7. Intellectual property

Our services, software, designs, logos and brand names belong to Vibez Group or our licensors. You receive a personal, non-transferable right to use the services for their intended purpose. You may not copy, resell or reverse engineer them except where the law allows.

8. Liability

We provide our services with reasonable care and skill. Our liability is limited only as far as applicable law allows. Nothing in these terms excludes or limits liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

9. Complaints and disputes

If something goes wrong, please contact us first at hello@vibez-group.com and we will try to resolve it quickly and fairly. You always keep the right to approach any consumer protection body, regulator or court that is available to you.

10. Governing law

These terms are governed by applicable law. If you are a consumer, you also benefit from any mandatory consumer protection rights of the country where you live, and nothing in these terms takes those rights away.

11. Contact

Vibez Group - hello@vibez-group.com

Cooling off period

You may cancel any purchase within 14 days and receive a full refund, without giving a reason.

Services that start immediately

When you buy digital content or a service that starts straight away, we ask you at checkout to tick a box confirming that you want immediate access and that you understand you may lose the right to a refund once the service has been fully used. If the service has only been partly used when you cancel, we refund you proportionally.

Faulty, unavailable or incorrect charges

You are entitled to a refund if a service is faulty or unavailable and we cannot fix it, if you were charged twice or the wrong amount, or if a charge was made without your authorisation.

Cancelling a subscription

You can cancel any subscription at any time, as easily as you signed up: with one click in your account settings, or by emailing hello@vibez-group.com. Cancellation takes effect at the end of your current paid period, and you will not be charged again.

How to request a refund

Email hello@vibez-group.com with your account email and your payment reference. Approved refunds are paid to your original payment method within 14 days of approval.

Your statutory rights

This policy does not affect any statutory rights you have under applicable law.

1. Who is responsible

Vibez Group is responsible for your personal data across all our websites, apps and services. Contact us about privacy at hello@vibez-group.com.

2. Data we collect and why

Account details (name, email, sign-in provider, profile and verification information) - to create and secure your account and provide the service; basis: performance of our contract with you.

Location data - to show nearby people, places and #VIBEZ-SPOTs; basis: your consent.

Usage data (device, app interactions, diagnostics) - to keep the service working, secure and improving; basis: our legitimate interests, or your consent where required for non-essential analytics.

Payment references (transaction ID, amount, status - never full card details) - to process payments, refunds and meet accounting duties; basis: contract and legal obligation.

3. Location data

We only collect location data after you give clear consent. You can turn it off at any time in your device or app settings; features that need it will then stop working.

4. Who we share data with

We share data only with trusted providers who help us run the services: Payfast (payments), hosting providers, analytics providers and Google Maps (location and maps). They may only use your data to provide services to us. We never sell your personal data.

Where data is transferred to another country, we use appropriate safeguards such as contractual protections to ensure it stays protected to the standard required by applicable law.

5. How long we keep data

Account details: while your account is active, deleted within 30 days of account closure.

Location data: used in real time and not stored longer than 30 days.

Usage data: up to 12 months, then deleted or anonymised.

Payment references: as long as required by tax and accounting law (typically up to 7 years).

6. Your rights

You can ask to access, correct, delete or restrict your data, receive it in a portable format, object to processing, and withdraw consent at any time. Email hello@vibez-group.com; we will respond within one month.

7. Cookies and tracking

We use essential cookies needed for the site to work. Non-essential cookies (such as analytics) are only set after you agree. Our cookie banner lets you accept, reject or manage cookies - rejecting is as easy as accepting - and you can change your choice at any time.

8. Security, breaches and children

We protect data with encryption in transit, access controls and regular security reviews. If a breach puts your rights at risk, we will notify you and the relevant authorities without undue delay.

Our services are not intended for children under 18 and we do not knowingly collect their data. If you believe a child has given us data, contact us and we will delete it.

9. Right to complain

If you are unhappy with how we handle your data, you can complain to your local data protection authority. We would appreciate the chance to resolve it with you first.

10. Changes to this policy

Last updated: 8 October 2026. We will notify you by email or in the app before any material change takes effect.